- Serving Southwestern PA
- Mon-Fri: 9AM-5PM
Fully Licensed & Insured · PA #212093
Privacy Policy
Last Updated: February 18, 2026
1. What This Privacy Policy Covers
This Privacy Policy explains how we collect, use, store, and share personal information when you interact with us online, by phone, or in person, including when you opt in to receive text messages.
2. Information We Collect
We may collect the following categories of information:
- Contact information: name, phone number, email address, mailing address
- Property and service information: service address, project details, photos you share, service history
- Appointment and communication details: call notes, appointment times, message history related to service
- Payment and billing information (as applicable): billing details processed through our service providers
- Website information: basic device and usage data (such as pages visited) through cookies or similar tools
3. How We Use Your Information
We use your information to:
- Provide estimates, schedule service, and complete roofing and exterior work
- Send service related communications such as appointment reminders, dispatch updates, billing notifications, and surveys
- Respond to questions and provide customer support
- Improve our services and operations
- Comply with legal obligations and protect our rights, customers, and business
4. Text Messaging and SMS Privacy
If you opt in to receive text messages, we will use your phone number to send you service related messages such as billing notifications, appointment reminders, dispatch notifications, and job completion surveys. Message frequency may vary.
We do not sell your personal information.
Verbal Opt In
Nail ‘Em Down Roofing will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” They will also be informed that their information will not be shared with third parties.
Website or Online Opt In
By submitting this form and signing up for texts, you consent to receive text messages from Nail ‘Em Down Roofing at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties.
5. Sharing of Information
We may share information only as needed to operate our business, including with:
- Service providers who help us run our operations (such as scheduling, customer management, communications, and payment processing). These providers may include platforms such as ServiceTitan and related texting or communications tools.
- Contractors or partners working on your project, only as needed to perform services you requested
- Legal or safety reasons, if required by law or to protect rights and safety
SMS consent is not shared with third parties or affiliates for marketing purposes.
6. Cookies and Online Analytics
Our website may use cookies or similar technologies to help the site work properly and understand website traffic. You can control cookies through your browser settings.
7. Data Retention and Security
We retain personal information only as long as needed for legitimate business purposes and legal requirements. We use reasonable administrative, technical, and physical safeguards to protect information. No system can be guaranteed 100 percent secure.
8. Your Choices and Rights
You may:
- Request access to or correction of your information
- Ask us to delete certain information, subject to legal and business recordkeeping requirements
- Opt out of text messages at any time by replying STOP
- Request help by replying HELP or contacting us directly
9. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The Effective Date above will reflect the most recent version.
11. Contact Us
Nail ‘Em Down Roofing
Phone: 724-394-8006
Email: info@nailemdownroofing.com
Address: 114 Oil Lane, Hunker, PA 15639